Privacy Policy

1. Introduction

OwnerBuilt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the OwnerBuilt application and website (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly:

• Account information: name, email address
• Project data: budgets, schedules, subcontractor contacts, documents, photos, and notes you enter into the Service
• Payment information: processed securely through Stripe; we do not store your full card number
• Communications: messages you send to our support team

Information collected automatically:

• Log data: IP address, browser type, pages visited, time and date of visits
• Device information: device type, operating system
• Usage data: features used, actions taken within the app
• Cookies and similar tracking technologies for session management

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Send you account-related notifications and updates
• Respond to your support requests and inquiries
• Improve and develop new features for the Service
• Monitor and analyze usage patterns to enhance user experience
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use trusted third-party services to operate the Service, including cloud hosting (AWS), payment processing (Stripe), and authentication. These providers are contractually obligated to protect your information.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Storage and Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted storage, and access controls to protect your information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your account data and project information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your account enters Archive Mode and your data is retained indefinitely in read-only format at no charge.

If you request deletion of your account, we will delete your personal information within 30 days, subject to any legal retention requirements. Note that some information may be retained in anonymized or aggregated form for analytical purposes.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service, including the ability to stay logged in.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice within the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: